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Journal:Journal of Quality & Technology Management, 2018, Volume 15, Issue No 1

Author(s): Dr. N.I. Chaudhry, Dr. M.U. Awan, A. Bilal, M.A. Ali

Keyword(s): Total quality management (TQM), organizational learning capability (OLC), Business innovativeness (BI), Financial performance (FP), Operational performance (OP)