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Journal:Bahria University Journal of Information & Communication Technology, 2017, Volume 10, Special Issue

Author(s): Sufian Albadawi, Muhammad Moazam Fraz, Fatin Kharbat

Keyword(s): Churner, Churn management, Churn prediction, Neural networks, Support vector machine, decision trees, customer satisfaction, profitability, confusion matrix, classification, prediction, data mining, clustering