Abstract
The increasing role of employees in service sector is uncontested. Yet there is a lack of research in ISQ. The research seeks to identify the linkage between organizational learning, ISQ and organizational performance. Stratified random sampling technique was utilized to gather data from banks that were divided into two strata, Large and Medium sized banks. A total of 564 questionnaires were distributed in 80 branches, a total 404 questionnaires returned and 341 were usable. The results indicate that organizational performance and ISQ is likely to improve in presence of organizational learning initiatives. Furthermore organizational performance is contingent to ISQ. The results also revealed partially mediating relationship between organizational learning and organizational performance. The research is limited in terms of sample, increasing the sample size both in terms of the sample size and cities can help safer generalization of findings.