Abstract
The purpose of this research is to understand the factors responsible to enhance the job performance of the federal employees of Pakistan given the institutional context and how Societal Impact Potential moderates the PSM_x0002_Performance link, and to investigate the role of Innovative Work Behavior (IWB) directly or through mediation in such a work setting. This is a cross-sectional case study in which a hypothetical-deductive approach has been applied. Moreover, data were analyzed using Statistical Package for Social Sciences (SPSS) version 25 and SEM PLS 3.0. The results indicate that Public Service Motivation and Job performance are positively and significantly related. IWB mediates the relationship between PSM and Job Performance. Moreover, that Societal Impact Potential acts as a potential moderator between the PSM- Performance link in the light of PSM theory. All the links were supported by theoretical backing and literature. This study is a first of its kind in which an emerging concept like PSM has been linked to Job Performance in a developing country like Pakistan. This study may contribute to the literature of new public management, organizational behavior, organizational development, public administration in general, and developing country context in particular and help policy makers and planners in the governmental sector.
Keyword(s)
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