Abstract
Generally, in most of the countries, consumer protection consists of laws and organizations designed to ensure the rights of consumers and the free flow of truthful information in the marketplace. The laws are designed to prevent business trade activities that engaged in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. Consumer protection is linked to the idea of “consumer rights” (that consumers have various rights as consumers), and to the formation of consumer organizations, which help consumers make better choices in the market place and get help with consumer complaints. However, the consumer protection laws are new in the country and their implementation is under process. Therefore, the Consumer Courts, and sometimes in appeals before High Courts, the Hon’ble Judges give their own interpretation to the vague language of the provision of this Act, 2005. And if an order is passed in favour of a consumer at the forum of Consumer Court after a period of about two or three years litigation, an appeal is routinely filed in about 90% cases before High Court which again takes about two to three years for decision. The result is that a Consumer approaching a Consumer Court regarding a product or service, to whatever petite matter or amount involved, does not get final relief until after the lapse of five to six years period. The provisions of the Act, 2005, not only require providing speedy remedy to the consumers but their scope should also be broadened. The procedure should be further simplified till the stage, the consumer gets his right or remedy.
Keyword(s)
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