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Journal:Pakistan Administrative Review, 2017, Volume 1, Issue No 2

Author(s): Tanveer Abbas

Keyword(s): Customer Relationship Management, Knowledge ability, Attitude towards clients, Efficiency of banking service, Service Quality

Journal:Journal of Quality & Technology Management, 2017, Volume 14, Issue No 2

Author(s): S. Akhund, P.I.S. Rashd, A.A. Shah, S. Shafaq

Keyword(s): Customer Relationship Management, Higher Education Institutions (HEIs), Loyalty, Student